Senify Privacy Policy
Effective date: 2026-11-13 Last updated: 2026-11-13
1. Who we are
Senify ("we") is operated by 北京赛诺克信息技术咨询有限公司 ("Cenoq"). We provide a cloud ERP system. This policy explains how we handle personal information when you visit senify.cn, sign up and use Senify. Contact details are in section 12.
2. Our role
| Data | Our role |
|---|---|
| What you give us to create and use an account (email, company name, …) | We are the personal information handler |
| Data you (the merchant) enter in Senify, including personal information of your customers, suppliers and staff | You are the handler; we are the entrusted party. We act only on your instructions and never use it for our own purposes |
If an individual you do business with wants to exercise a data right, they should contact you first. We help you respond.
3. What we collect
3.1 Sign-up
Company name, contact name (optional), email address, the address name and language you choose, and the IP address and time of sign-up. Used to create the account, send confirmation and invitation emails, and prevent abuse (limits on sign-ups per source).
3.2 Data inside Senify
Your user accounts and the customers, products, orders, documents and files you enter or upload. Every customer has a separate database.
3.3 Technical data
For operation and security, logs may record IP address, requested URL, time and browser type. Our web server does not keep a per-request access log; it records errors (for example failed connections) only. Logs are kept for up to 30 days.
3.4 Cookies
Signing in to Senify uses one strictly necessary session cookie. We use no advertising, behavioural tracking or third-party analytics, and our pages load no third-party tracking code. The sign-up page sets no cookies.
4. How we use data
- To provide, maintain and secure the service.
- To send the service emails you need (sign-up confirmation, account invitation).
- For security, abuse prevention and debugging.
- To answer your support requests and to comply with the law.
We do not sell personal information, do not use it for advertising, and do not use your customers' data for our own marketing or analytics.
5. Who we share data with (service providers)
| Provider | Purpose | Data |
|---|---|---|
| Google Cloud (Hong Kong, asia-east2) | Servers, databases, file storage, nightly backups | All operational data |
| Resend (data stored in the United States; we choose to send from its Tokyo node) | Sending confirmation and invitation emails | Recipient email, message content (including company name and links), delivery logs |
| Alibaba Cloud | DNS for senify.cn | Domain records (no user data) |
| Let's Encrypt | Issuing HTTPS certificates | Domain names in certificates; public certificate transparency logs record the address name of each customer |
We disclose data otherwise only when the law requires it.
6. Where data is stored
Operational data (databases and uploaded files) and nightly backups are stored in Google Cloud's Hong Kong region (asia-east2), that is, outside mainland China. Email-related data (recipient address and message content) is handled by Resend and stored in the United States.
If your business is legally required to complete procedures such as an assessment, standard contract or certification for transferring personal information abroad, please assess this yourself before signing up and make sure it meets your compliance needs; contact us if you have questions.
7. Retention
| Data | Retention |
|---|---|
| Senify account and operational data | While you use Senify. After a trial ends the account is disabled and, 90 days later, the data is deleted for good. Before that we email you twice (on day 60 and day 83 after the trial ends); the data is deleted only once the last email is at least 7 days old. You can also ask us to delete it earlier |
| Sign-up records (email, company, IP) | Kept while the account exists and deleted together with it; sign-ups whose email was never confirmed are deleted after 30 days |
| Nightly backups | Expire after at most 37 days (the backup file is kept 30 days, then a further 7 days in recovery after deletion) and are never used to restore data that was deleted on your request |
| System logs | At most 30 days |
8. Security
- All connections use HTTPS (TLS 1.2+); Google Cloud encrypts storage volumes at rest by default.
- Each customer has a separate database; administrative access to servers is only through an authenticated channel plus an SSH key (no password sign-in).
- No system is perfectly secure. If a security incident affects your personal information, we will notify affected customers within 72 hours of becoming aware of it.
9. Your rights
Under the Personal Information Protection Law of the People's Republic of China, you may request access, a copy, correction, supplementation and deletion of your personal information, withdraw consent, ask us to explain our rules of handling, and, where the conditions are met, ask for your personal information to be transferred.
To exercise a right, email info@cenoq.com; we handle requests promptly and reply within 30 days at the latest. If you are a customer of a merchant, please contact that merchant first. You may also complain to the competent regulator.
10. Children
Senify is for businesses and is not directed to people under 18.
11. Changes
We will announce material changes on this page and email registered users before they take effect.
12. Contact
北京赛诺克信息技术咨询有限公司
Email: info@cenoq.com